1. Who is KetumCulture.com?
Discover a new world of flavors and aromas with natural strains like never before! At Kratum Superior Kratom, we offer the best kratom for sale, sourced directly from all-natural farms. From cultivating in nutrient-rich soil to harvesting, drying, extracting, processing, grinding, and packaging, each step is performed with the utmost care. The result is a premium-quality Mitragyna product, with the environment and wildlife fully preserved. Our journey across Southeast Asia has allowed us to bring you the finest and most authentic kratom varieties available.
3. Do I need to create an account before buying?
No need to create an account to make a purchase. You can either check out as a guest or create an account to keep track of prior orders, promotions and kratom updates.
5. What is Ketum Cultures shipping policy ?
Our office is located in Torrance, CA and orders ship same day Monday - Friday excluding holidays. Orders submitted before 2pm will ship same day. Estimated delivery depends on delivery location. Priority shipping is usually 3-5 days. First Class is usually 5-10 days and Express is usually 1-3 days.
7. Is my card info safe?
We use secured card processing and don't store any card information. If processing by phone, card payments are not saved. Future phone orders must provide card information again to process the order.
2. Why my card payment is failing?
Some banks will want card users to approve the transaction. If that happens and you approve the transaction please replace the order so it can process. Anymore issues, please contact us at KetumCulture@gmail.com
4. How do I create an Ketum Culture account?
Simple register through the account sign up and we'll send you a verification email or create an account at checkout.
6. What is Ketum Culture's return/refund policy?
Not satisfied with your order? You can return your parcel within 7 days of purchase by contacting us and package must unopened for the return to be accepted. The purchaser must also pay for the return label. Once you create a return label, drop the product at any specified post offices (in an untampered and original packing). After we receive the product back, our team will closely inspect the condition, and the amount will be fully or partially reimbursed (depending) via the same method you chose to pay through. Any questions please contact us at KetumCulture@gmail.com or call us at 424-270-0492
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